হলুদের গুড়ো-Turmeric Powder

Return & Refund Policy

Welcome to [Your Website Name]. We prioritize customer satisfaction and safety. The following return and refund policy applies to all products purchased through our platform.

✅ General Return Conditions

• Customers may request a return within 7 days of receiving the product.

• Returned products must be:

  • Unused, undamaged, and in resellable condition

  • Returned with original packaging, tags, and invoice

❌ Non-Returnable Items

The following items are not eligible for return:

• Perishable items (e.g., food, flowers)

• Used personal care products (e.g., cosmetics, undergarments)

• Customized, handmade, or made-to-order products

• Digital/downloadable goods

• Products clearly marked as “non-returnable”

🛍️ Vendor-Specific Return Policies

• Each vendor may set their own return conditions, which will be displayed on the product page.

• If no specific policy is mentioned, our default 7-day return policy will apply.

• The vendor is responsible for reviewing and approving return requests for their products.

🔄 How to Request a Return

1. Log in to your account on our website

2. Go to “My Orders” and select the product you wish to return

3. Click on “Return Request,” provide the reason, and upload photos (if applicable)

4. Wait for vendor approval (usually within 48 hours)

5. Once approved, return instructions will be sent via email/SMS

💸 Refund Process

• After verification of the returned item, a refund will be issued within 7–10 business days via bKash, Nagad, Rocket, or bank transfer.

• If the return is due to a vendor’s fault (e.g., wrong or defective product), shipping costs will also be refunded.

• If the customer is returning due to a change of mind, return shipping costs must be borne by the customer.

⚠️ Disputes & Complaints

• If your return request is rejected by the vendor and you are not satisfied, you may file a complaint with [Your Website Name] support.

• Our support team will review the case and offer a fair resolution.

📞 Need Help?